How we optimised Mirvac’s email templates to increase user engagement by 24%
We focused on making the design templates mobile-first, more compatible with dark mode and easily editable without the Mirvac team needing to go into the code, empowering them to make changes without requiring deep technical expertise, saving time and effort. Mirvac Email Template Optimization Case Study demonstrated that these improvements were key to enhancing performance.
Their current templates lacked consistency, a human touch to foster personal connections, adaptive elements for readability and accessibility, and flexibility in the modules. In addressing this, our goal was to improve user engagement and drive better results across their email campaigns.
We leveraged the capabilities of Salesforce Marketing Cloud to both assess the templates and develop an updated suite to support their email marketing efforts. This collaborative and forward-thinking approach aimed to empower Mirvac to better engage their audience and enhance their brand perception through improved digital communication. Email Marketing Improvement was a primary focus throughout this process.
Our collaborative strategy & approach
Our aim was to create templates that supported Mirvac’s branding while being highly functional across different viewing modes. So, what did this process look like?
Collaborative Design Process: Working closely with Mirvac’s team, we tailored the designs within the framework of Salesforce Marketing Cloud to meet their specific needs, often finding creative solutions to overcome limitations. The Mirvac Email Template Optimization Case Study highlights our approach.
Adaptive Testing: We conducted extensive testing to ensure the templates performed well in both light and dark modes across various devices, making adjustments as needed to optimise visual appeal and functionality. Dark Mode Compatibility played a significant role in these refinements.
Salesforce Marketing Cloud Integration: Leveraged the platform’s capabilities to enhance template functionality, allowing for dynamic content and interactive elements. Mirvac Email Template Optimisation was central to improving the overall user experience.
Content Block Customization: Utilised content blocks within Salesforce to provide Mirvac with the flexibility to modify layouts, integrate brand elements, and adjust designs as needed without technical assistance. Improving Mirvac Email Marketing Templates enabled better adaptability and efficiency.
Transformative email marketing results
The revamped email templates led to a noticeable improvement in user engagement:
- Increased Click-through Rates: From an average of 1.74% to 2.16%, indicating a more engaging user experience. Increased Click-Through Rate was a key outcome of our efforts.
- Enhanced User Experience: Feedback from Mirvac’s team highlighted the ease of template customisation and the positive impact on their marketing campaigns. Mobile-First Design significantly contributed to this success.
Mirvac’s revamped email templates now provide a seamless and engaging user experience, promoting better interaction with their content and supporting their ongoing marketing strategies. This project highlights our ability to adapt to client needs and emerging trends, delivering solutions that are both innovative and practical. Mirvac Email Template Design and Development played a crucial role in achieving these outcomes.
"The new templates enable Mirvac to deliver more impactful and targeted email campaigns. Our approach not only delivered tangible results but also empowered the client with the knowledge and tools to continue leveraging Salesforce Marketing Cloud effectively for future email marketing endeavours.”
— Sam Gossage
Head of Marketing Automation
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